| Back Terms and Conditions: VAIO Overseas Service (VOS-3701-HK) (Sony Corporation of Hong Kong Limited)
The Service is available for those customers
("Customers") who
purchased designated Sony's laptop
personal computer products
"VAIO" ("Product")
through Sony or a Sony's official distributor
in Hong Kong. The service should be
purchased with the product
or within forty-five (45) days after
the date of purchase of the
Product. 2.Period during which the Service is covered The Service is valid for a period of twelve
(12) months from the
original date of purchase of the Product. 3.Designated territories where the Service is provided No matter the Service shall be provided at
no charge or for a
fee in accordance with the terms of
this Contract, the Service
is offered only in the designated countries
stated below.
4.Method of repair request Subject to such conditions for repair in
Section 11 of this Contract,
if repair service is required Customer
should place its order
for repair by calling Sony at the designated
Sony number. Upon
Customer's request for repair, Sony
will either inform Customer
the address of local Sony service center
which the Customer may
leave the Product for repair or arrange
a courier to pick up and
return the Product from/to Customer
at such location and time
to be confirmed (depends on which designated
territories the Customer
is located). 5.Acceptance of Repairing Service Unless Customer notifies Sony to the contrary
by calling or facsimile
transmission to Sony's designated telephone
or facsimile machine
numbers within seven (7) days of Sony's
return of repaired Product
and such notification is confirmed
by Sony in writing within seven
(7) days of the notification, the relevant
repair service shall
be deemed to be accepted by Customer
as being in good and satisfactory
condition in accordance with this terms
and conditions. 6.Free-of-Charge repair coverage In accordance with this Contract, repair
(i.e., labor and parts
replaced by new and /or reconditioned
parts) at no charge applies
only to the hardware unit of the Product.
Software, cables, batteries,
peripherals and printed materials (such
as instruction manuals,
labels, etc.) are not covered under
the Service. All defective
parts replaced under the Service will
become the property of Sony. 7.Free-of-Charge repair conditions Under this Contract, repair at no charge
is provided for defects
in materials or workmanship under standard
usage (as stated in
the instruction manual, labels, and
other printed material included
with the Product). Power and telecommunications
standards for
the model types designated for the
Service are for use in Hong
Kong. When using the Product in the
designated countries, it is
the Customer's responsibility to ensure
that the Product is used
in compliance with these specifications.
When the defect is caused
by use in an environment that does
not meet the specifications
of the Product, Customer will be charged
for the repair. 8.Warning about damage to equipment other than the Product Power and telecommunications standards for
the model types designated
for the Service apply to use in Hong
Kong. Sony will not compensate
for damage caused to any material or
persons other than the Product
when the Product is used in an environment
that does not meet
the specifications of the Product. 9.Disclaimer SONY SHALL NOT BE LIABLE FOR ANY INCIDENTAL
OR CONSEQUENTIAL DAMAGES
FOR BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, BREACH OF CONTRACT,
NEGLIGENCE, STRICT LIABILITY OR ANY
OTHER LEGAL THEORY RELATED
TO THE PRODUCT. SUCH DAMAGES INCLUDE
BUT ARE NOT LIMITED TO LOSS
OF PROFITS, LOSS OF REVENUE, LOSS OF
DATA, LOSS OF USE OF THE
PRODUCT OR ANY ASSOCIATED EQUIPMENT,
DOWN TIME AND PURCHASER'S
TIME. EXCEPT TO THE EXTENT PROHIBITED
BY APPLICABLE LAW, ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE
ON THE PRODUCT IS DISCLAIMED. 10.For-fee repair conditions (1) If a repair is requested under the conditions
listed below,
a fee will be charged:
11.Important notice about repair procedures (1) The conditions for accepting a repair
request are as follows: 12.Personal Data (Privacy) To enable Sony to render the Service to Customer,
Sony shall collect
Customer's personal information (such
as Customer's name, address,
phone number and passport number) ("Customer's
said Information")
as well as the serial number and date
of purchase of the Product
for providing the Services. Customer's
said Information will be
kept confidential at contact centers
and repair centers of Sony
subsidiaries in the designated countries
for a reasonable period.
For the purpose of confirming Customer's
entitlement and to render
Customer the Service in the designated
countries, Sony may share
Customer's said Information among the
other authorized departments
of our company and any associated companies
in the Sony Group.
Customer can always provide Sony with
Customer's latest personal
information and/or require Sony to
correct any data which is inaccurate
or outdated. 13.Non-transferable. The Service is non-transferable. 14.Other Sony reserves the right to change the nature
and content of the
Service at any time. |