| Step 1: Repair Order Procedure |
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 Your notebook PC has a problem. Call VAIO Overseas Service HOTLINE in Hong Kong.Dedicated 24-hour toll-free line exclusive for the Service (Number will be informed to you personally after purchase of the Service in the confirmation document.) Operator will validate if you are entitled to this Service*.
You will be asked for- Your name - Your phone number - Model name of your PC - Serial number of your PC Discuss the nature of the problem and the service procedure.(You can choose from either pick-up service or carry-in service) Provide address & contact number of pick up location and confirm the pick up procedure. |
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| Step 2-A: Repair Pick-up & Delivery Procedure |
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| VAIO Helpdesk in Malaysia will call to confirm the pick-up date. Courier service designated by Sony will arrive for pick-up with
a carton/box. Courier service will pack the Product and ship it. After repair is completed, Courier service will deliver the repaired
Product to your local address. |
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| Step 2-B: Repair Carry-in & Pick-up Procedure |
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| The local Sony Service Centre will be indicated by the operator. Carry in your Product to local Sony Service Centre After repair is completed, Sony Service Centre will call you to inform
the completion of the repair Pick up the repaired Product at Sony Service Centre |
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| * You can not receive this Service free of charge in case your personal record do not match with Serial number of your defect product, or if the date of the call is out of 1 year after the purchase date of the product. | |
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