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1. How to purchase this Service?
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You can purchase this Service only within 60 days after the date of purchase of the Product.
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You can purchase the Service by calling:
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Sony Style Support
General Enquiries and Telephone Sales
Telephone: 2345-2966 (For Hong Kong Customers), 080-0039 (For Macau Customers (Toll-free))
Hours of Operation: 24hrs
E-mail: Enquiry Form
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If you are ready to order this Service, please prepare your credit card information beforehand.(Visa or MasterCard only)
After the purchase of the Service, you will receive the confirmation documents with the Terms and Conditions of the Service and Service Guide by post.
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2. Designated countries you can receive this Service
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North America
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:US, Canada
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Asia
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:Japan, Hong Kong, South Korea, Taiwan, Malaysia, Thailand, Singapore, India
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Oceania
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:Australia, New Zealand
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Western Europe
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:Austria, Belgium, Denmark, Finland, France, Germany, Greece, Italy, Ireland, Liechtenstein, Luxemburg, the Netherlands, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
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Middle East
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:United Arab Emirates, Saudi Arabia
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3. Price of this Service
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4. Details of Service Procedure
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(1) Service Procedure
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In US / Canada
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In Japan
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In Western Europe
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In Australia
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In New Zealand
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In Singapore
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In Malaysia
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(2) In case of for-fee repair
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Depending on the nature of the problem, it may be necessary to charge for the repair.
(more details on Terms and Conditions)
In such a case, Sony will take the following actions:
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Step 1:
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Sony will contact you before beginning the repair and inform you of the estimated repair charge.
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Step 2:
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You can choose from the following options:
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‧Repair
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A)
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Charges related to the repair may be different from what is charged in Hong Kong due to exchange rate, spare parts price, etc.
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B)
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Method of repair fee payment depends on a country.
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C)
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Repair fee will be charged in local currency.
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‧Do not repair
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A)
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Sony will deliver the unrepaired product to the location where you are staying.
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B)
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Method of shipping fee payment depends on a country.
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C)
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Shipping fee will be charged in local currency.
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Available Payment method in each country*
In US: by credit card only - American Express, Visa and MasterCard.
In Canada / In Japan / In Western Europe: by credit card only - Visa and MasterCard.
In Australia: Visa, MasterCard, BANK, American Express, cash.
In Singapore: Visa, NETS, cash.
In Malaysia: Visa, MasterCard, cash.
In New Zealand: Visa, MasterCard, American Express,cash.
* According to the policy of the credit card company, your passport number may be required to proceed with the payment.
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5. Terms and Conditions for VAIO Overseas Service
6. FAQ
7. Applicable models
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Current models on sale through VAIO official distribution channel.
* Below models are not applicable to this VOS Service.
VGC-LA, LJ, LM, LT series
VGX-TP series
VGF-AP1
VGP-WA1
VGN-U8G
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